Refund policy

Do our products satisfy and delight you?

We'd like you to be happy with Fay Foods products. We have a 28-days refund policy, which means you have 28 days after receiving your item to request a refund.

If you have any complaints about an online purchase, you can always contact us for any refund question at fayfoods@hotmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not current accept exchanges. 

You can always contact us for any exchange question at fayfoods@hotmail.com.

Refunds
We will notify you once we’ve received and inspected your return request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.